“Buy Mobile brand, original parts in the choice of whether their rights as consumers, handset manufacturers have no reason to supply after sale of security relevant provisions of restraint.” February 22 The Bank of Beijing Dong Zhengwei law firm lawyer, told reporters. Aspire 3000 battery LCBTP03003
Not long ago, Dong Zhengwei bought a Motorola (China) Electronics Co., Ltd. (hereinafter referred to as Motorola) production model A3300c of 3G mobile phones, its “three guarantees” the provisions of the certificate to use of non-original batteries and accessories for damages will not provide warranty service. Motorola, the above requirements are reasonable or not? Those consumers are not what is the attitude? Report on the investigation began.
Consumer Challenge —
The non-original batteries Why not damage the security TravelMate 290 battery BATBL50L6
In November 2009, Dong Zhengwei A3300c purchased a Motorola mobile phone. As the phone is in use a higher power, it will be to buy a backup cell phone battery. However, in view of the A3300c phone user manual and the “three guarantees” credentials, Dong Zhengwei found that asking consumers to choose Motorola original batteries and accessories, if not under warranty, damage caused by mobile phones, will not be guaranteed.
In Dong Zhengwei provided phone A3300c “Three Guarantees” in the certificate, the reporter to see this content: “Motorola has been the practice not to sell any retail market alone is not the retail packaging products battery and accessories. To use non-original batteries and associated accessories injury, Motorola will not provide warranty service. “In addition, a table, Motorola original batteries and counterfeit parts in safety, performance, quality and pricing, etc. compared to illustrate the superiority of the original battery.
“Consumer aftermarket Motorola must have been the provisions of an indirect request to buy original batteries, spare parts is actually a business monopoly.” Dong Zhengwei, told reporters that the spare parts business model of monopoly leads to abnormally high prices of spare parts mobile phone, to obtain parts of profits, companies may be with malice, short-term life of service parts, which encourages consumers to buy new spare parts. ” PA-10 PA-12 PA-16 9T215
Maintenance is explained —
Non-original batteries are easy to repair cellular damage
Reasons for Motorola to force users to use cells of origin of the collateral damage caused by non-warranty mobile phone? This reporter in an interview.
Motorola Gongzhufen in Beijing after the dot-sales service, a staff member told reporters that the quality “Although some manufacturers of mobile phone battery is better than the quality of counterfeit batteries, it is also likely to cause the failure of increased performance of mobile phones. Motorola provides after-sales maintenance standards have been very clear, as long as the warranty period, customers using the original batteries from damage caused by mobile phones, is not applicable to the company “Provisions three sacks.” The staff member said, to repair damage to the mobile user when the point of sale maintenance engineers will be identified, only an hour or two, we can identify the user is not caused by the use of non-original batteries, cell phone damaged. Caused by the use of non-original batteries, cell phone belonging to man made damage to the cause of any collateral damage. ” P/N 310-4804 A1021 M7332 402018-001
Subsequently, the reporter called the Asian Games Village Beijing Motorola point of repair, maintenance points, the staff was also told reporters that, as users of cell phones by using non-battery of original is damaged, the warranty period, no warranty.
March 11, reporters on the above questions please call Motorola person in charge of public relations, calling the other party has been unanswered.
Survey conducted by the journalist —
Price of the original battery should be much higher 371790-001 PPP012L F1781A
For handset manufacturers, the warranty period, customers using original batteries not guarantee damage caused by mobile phone “requirement, what is the attitude of consumers? Journalists in Beijing has interviewed a number of members the public. “I think the handset manufacturers to install such a post conditions of sale are mainly consumers want to buy stacks of expensive home.” Qin told reporters that the citizens of Beijing, which using a Motorola A1200 cell phone, purchase price is 1500 yuan, while the original battery is currently at a price of 185 yuan more than the price of a mobile phone / 10. “I am currently mobile phone battery is brand Scud batteries, with more than a year, and then only took 50. Compared with the original battery, I feel that now use this piece of battery standby time longer. ”
Another mobile phone users of Motorola in Beijing, it said Miss Wu, to be able to take advantage of warranty services, it can not spend a higher price to buy original battery, a sort of “shot “feeling. “Worried about a few tens of yuan to buy batteries manufactured by the China brand, once the quality problems facing mobile phone and can not enjoy the warranty service, not worth the candle. Miss Wu said “If mobile phone manufacturers have no such restrictions, I would not hesitate to choose the brand of the internal battery.” PA1650 PCGA-AC16V6 PCGAAC19V3
These days, journalists in Beijing, part of the distribution of mobile phones and related accessories visit Mall learned that Motorola original battery that the same model the price of domestic brand mobile phone battery much higher. A3300c Motorola phones, for example, the original batteries in the supply of Motorola for the Asian Games Village after-sales point of 360 yuan in the communications silicon Gongzhufen State Plaza, a national brand prices for the corresponding model Battery 45.Latitude D410 battery Latitude D800 battery