The annual sales income over 100 billion U.S. dollars, operates in all key areas of the computer industry, Hewlett-Packard, took first place in the PC market after the quality of their products they are often caught in the crisis of confidence in the brand, following the charts, screens, batteries, etc. took place after a dispute over the quality, the most recent case is that HP E9105t models desktops and improved hp 367759-001 battery version of the computer problem E9108t blue screen, which is currently abroad caused dissatisfaction of many users.
“Economic Daily News” reporter has learned that hundreds of overseas customers have been planned collective complaints and its improved version of the HP E9105t E9108t computer problems blue screen, which Hewlett-Packard of China public relations person in charge of enterprise PSG accept the “Daily Economic News” reporter, said that since the two desktop products are not available in China, so the issue has no impact on users china. However, according to “Economic Daily News” reporter has learned, in fact, even before this incident, HP “Blue Machine” was published in the Chinese hp Pavilion ZE2000 battery market.
It is remarkable that in recent years has been consumer complaints about product quality and in case of HP, and more incidents of overheating of the battery were treated reminder of HP, other users of computers in question were not the ideal treatment, which also allow the quality of HP after sales service widely disputed.
There are also Hewlett-Packard machines to blue screen”
According to Zhongguancun in Beijing, and outside on the streets of the computer channel will present the city from April 2007 onwards, due to “sudden Hewlett-Packard cut prices of all models, “then HP laptop sales in Beijing and the computer market in the country showed an eruption.” Zhongguancun channel Wang Jun (a pseudonym) Analysis: “HP is a great hp Pavilion dv4 battery brand, previously, price is always higher than other brands when the price low, people buy more naturally.”
However, the top of its price cuts come with HP sales eruption “lasted only a few months.
According to Wang Jun, the second half of 2008 to begin buying prices fell Series V3000, DV2000 Series, compaq6000 series models such as the use of laptop users there, where a variety of models V3000 series a “blue screen of frequent and automatic restart” issue.
June 2007 Hewlett-Packard model V3159 bought in Zhongguancun, laptops, said Mr. Ho, his notebook in early 2008 began to emerge from the blue screen phenomenon, from November 2008, began to frequent blue screens all the day there will be two three. He suspects the software blue screen may be caused by the conflict, if Ho reinstalls the system several times, but he told reporters he was trying to install a variety of operating systems, the two hp 338794-001 battery can not solve the problem blue screen.
Press investigation revealed that this phenomenon occurs not only in Beijing, Guangxi, laptop users HP V3000 presented by Mr. India, and V3000 is the beginning of last year in Nanning to buy Electronic Science and Technology Square, since the use of ordinary blue and death, he worked this get your own laptop service centers HP Care Pack requires an interview, but the other party asked for blue screen when the new portable-Na Qu interview, Mr. India and it is difficult for him to accept HP product of the attitude of consumers of services hp PB992A battery.
Wang told the “Daily Economic News” journalists, HP handheld products, sales decreased significantly in the second half of last year, “the time there was a big snow-screen events so much noise, much of ‘buyers were interested in the Hewlett-Packard in consultation with the change after the other brands, but in 2007 sold the shipment of high rates of repair, so we reduced the volume of HP in general take is someone takes on the basic non-prepared stock. ”
Bad motherboard problem? HP does not take
Mr. Ho and India revealed that in the face of the HP laptop blue screen problems, they have posted online with people to discuss and find solutions. “Most experts agree that this is not a software problem caused a blue screen, the problem probably lies in the motherboard of the machine.” They said.
Coincidentally, a few days ago by the blue screen problems abroad, Hewlett-Packard desktop users out of this under the same conclusion.
July 19 of this year, claiming to be Cee Cee-users in HP technical support forum post to talk about his new hp F4809A battery July 10 Hewlett-Packard bought e9150t office nine days time, “the strike met 10 times . Cee-Cee question in this post 3 months after October 19, citing the response has already had up to 193, there are hundreds of users described in this quote their own use within the office e9150t HP and blue screen appears e9180t, automatic restart, and questions of the accident, there are 122 users have scheduled a joint complaint on the issue, has asked HP for a replacement computer.
In the posts, many users have reported having tried a variety of methods to identify the root causes of blue screen, and use different settings and drivers, switch to a different operating system, but the screen problem Blue is still pending. In their view, the most likely outcome of a blue screen problem is the motherboard. According to the poster says, e9150t and e9180t use the model of motherboard pegatronIPMTB-K.
While mobile users in China and office users abroad, the blue face of problems are always the product of the Board of Directors of HP has raised questions about quality, some users think of other HP products may be due to the same type of motherboard and the emerging problem of blue screen, but the press before, Hewlett-Packard had not yet been placed on the “Daily Economic News” highlighted “China in the HP products hp PB995A battery listed, use the same models that are used by pegatronIPMTB e9150t and e9180t model – K, motherboards,” “The products in question to a blue screen, HP will remember,” responded positively to these questions. HP said only that the two previous office products are not available in China, so the issue has no impact on users in China.
Quality of service has been criticized
It is noteworthy that Hewlett-Packard, not only did not respond positively to the blue door, but also for older graphics cards, door, screen door flashing, the screen door snowflake models involved are so far failed to take the recall, or other hp 346970-001 battery measures. The HP Service Department Gold service quality service center, since the snow on the screen since the incident came to light is also widely criticized.
